Data Deletion Request

How to ask

Send us either of these, from the phone number or email address on the account:

• Email divinetatva@gmail.com with the subject “Delete my data”.
• WhatsApp us on +91 70145 34034 with the words “Delete my data”.

Include the phone number or email you used to order, so we can find the right records. We may ask one question to confirm it is really you — that check exists to stop someone else deleting your account.

What gets deleted

• Your account and login credentials.
• Your saved addresses and phone number.
• Your WhatsApp conversation history with us.
• Your reviews, quiz results and any saved preferences.
• Your data held by our analytics and advertising partners, on request to them.

What we have to keep

Indian tax and company law requires us to retain invoices and order records for at least eight years. Those records stay, and they contain the name, address and amount for each past order — we are not permitted to delete them on request. They are not used for marketing, and they are not linked to a live account once your account is gone.

How long it takes

We confirm within 7 days and complete the deletion within 30 days. You will get a message when it is done.

If you have an order in progress

We cannot delete your address while a parcel is on its way to it — the courier needs it. We will hold the request and complete it once the order is delivered or returned. Tell us if you would rather cancel the order first.

The full detail of what we collect and why is in our Privacy Policy.